FAQs
Frequently Asked Questions
Shopping Information
What Shipping Methods Are Available?
Orders are sent out using USPS.
How Long Will It Take To Get My Package?
It depends on your location but usually it will arrive between 7-14 work days.
Do You Ship Internationally?
Currently we are only shipping to Puerto Rico and the United States
Payment Information
What Payment Methods Are Accepted?
Payment available are:
- PayPal
- ATH Móvil
- Cash upon local pickup
Is Buying On-Line Safe?
We use a SSL Certificate to secure all online transaction.
Orders and Returns
How do I place an Order?
- Just go to our Shop page.
- From there click on the item(s) you desire.
- Add the item(s) to your cart using the “Add to Cart” button.
- Click on the “Cart” icon located at the top right corner.
- Click on the “Checkout” button and follow the step by step checkout process.
The Checkout process will require shipping information, billing information and payment method.
Do I need an account to place an order?
No, you can shop without the need of an account but you are more than welcome to create one. Creating an account will give you the ability to keep track of any past orders, use pre-existing information for new orders, among others.
How Can I Cancel Or Change My Order?
Please refer to our Terms & Conditions page.
How Do I Track My Order?
You can track your order using our Order Tracking page. You will need:
- Order Id number
- Order email address.
How Can I Return a Product?
Please refer to our Terms & Conditions page.
Who should I to contact if I have any queries?
Please use our Contact Us page and we will get back at you shortly.