These terms and conditions outline the rules and regulations for the use of Mika Polus’s Website, located at mikapolus.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Mika Polus if you do not agree to take all of the terms and conditions stated on this page.
Definitions
The following terminology applies to these Terms and Conditions:
- Client, You, Yours means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Mika Polus, [address].
- Party, Parties, or Us refers to both the Client and ourselves.
- Service refers to the Website.
- Website refers to Mika Polus, accessible from mikapolus.com
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Puerto Rico. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Shipping Policy
Mika Polus (“we” and “us”) is the operator of (https://mikapolus.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Handmade products are subject to minor flaws. Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Free shipping on all orders.
Delivery Terms
Transit Time Domestically: In general, domestic shipments are in transit for 2 – 7 days.
Transit time Internationally: Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time: Orders are usually dispatched within 3 business days of payment of order, unless otherwise specified on the website. Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping: Mika Polus will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
Military Address Shipping: We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock: If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit get in touch with our customer service for next steps.
Duties & Taxes
Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes: Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched and they will have a 5% cancellation fee of the order total. If an order has already been dispatched, please refer to our return and refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at: team@mikapolus.com
Return and Refund Policy
If, for any reason, You are not completely satisfied with your purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Returns
Return Due To Change Of Mind:
Mika Polus will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and is returned to us in original packaging, unused and in re-sellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
To start a return process, please contact team@mikapolus.com with your order number, name on order and shipping address.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. A 5% processing fee and $8.00 original shipping and handling fee will be deducted the refund. We will notify you once this has been completed by email.
We will refund the value of the goods returned but will NOT refund the value of any shipping and handling cost involved nor the 5% processing fee.
If an item is received without tags, worn, altered, washed or damaged, the return will not be accepted.
Items on final sale cannot be returned. They are final.
Want to Exchange An Item? If you need to exchange an item, it is recommended that you place a new order and send back your original order as a return. Questions about an exchange? Please contact us: team@mikapolus.com
Warranty Returns:
Mika Polus will happily honor any valid warranty claims, if an item has one previously stated, provided a claim is submitted within 14 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim at headquarters, you can expect Mika Polus to process your warranty claim within 14 days.
Once warranty claim is confirmed, you will receive the choice of: (a) a refund in store credit or (b) a replacement item sent to you (if stock is available).
Your Order Cancellation Rights
You are entitled to cancel Your Order at any time before the order has been dispatched without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: team@mikapolus.com
We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days.
- The Goods are in the original packaging.
- The Goods are unused.
- The Goods are in re-sellable condition, with tags, unworn, unwashed, unaltered and undamaged.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Mika Polus
P.O Box 456
Cabo Rojo, PR 00623
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: team@mikapolus.com
Cookies
We employ the use of cookies. By accessing Mika Polus, you agreed to use cookies in agreement with the Mika Polus’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Mika Polus and/or its licensors own the intellectual property rights for all material on Mika Polus. All intellectual property rights are reserved. You may access this from Mika Polus for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Mika Polus
- Sell, rent or sub-license material from Mika Polus
- Reproduce, duplicate or copy material from Mika Polus
- Redistribute content from Mika Polus
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Mika Polus does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Mika Polus,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Mika Polus shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Mika Polus reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Mika Polus a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Mika Polus; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Mika Polus. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Mika Polus’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.